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Human Resources

Need to knows: Scaling up your customer service provision

Mandy Holford, director of customer service firm Echo-U, explains how company's can use technology without sacrificing on service.

Human Resources

Human Resources

A guide to business mentoring in the UK

In this guide we explain how scale-up business leaders can get the best business mentoring for their needs.

Human Resources

How to choose a summer party theme to strengthen your culture and employee brand

Matt Turner, the founder and MD of Clownfish Events on how different brands can create the best summer party for their employees.

Human Resources

The advantages of working from home

Employees who work from home, or even in remote locations, could actually be happier with their careers, as we find out in this piece.

Human Resources

Workers call for tech training from employers

With call centres and shelf stacking set to be a thing of the past, people are keen to learn tech skills.

Human Resources

Only one in ten say salary is most important factor

Harmonious relationships are becoming more important at work, research finds.

Entrepreneurs

Entrepreneur interview: Peter Clark, co-founder of Qlearsite

In an exclusive interview for Growthbusiness, Qlearsite co-founder Peter Clark explains how companies can better understand what would help their employees be more motivated and engaged in the workplace.

Human Resources

How simple staff mistakes can harm your business

In this article we outline a few of the most common waiter mistakes and how they can be avoided.

Entrepreneurs

Entrepreneur interview: Peter Clark, co-founder of Qlearsite

In an exclusive interview for Growthbusiness, Qlearsite co-founder Peter Clark explains how companies can better understand what would help their employees be more motivated and engaged in the workplace.

Human Resources

How simple staff mistakes can harm your business

In this article we outline a few of the most common waiter mistakes and how they can be avoided.

Human Resources

Five key employment law developments to watch out for in April

April is a busy month for most businesses, with the start of a new financial year creating accounting and reporting requirements for many.

Human Resources

Five perks to boost employee wellness, productivity and your business

A working environment where employees are disengaged, unproductive or absent due to sickness, is detrimental to any business. So, here’s Matt Jones from Oxbridge Home Learning with five perks businesses should incorporate to improve employee wellness, organisational performance and productivity.

Human Resources

It’s time small businesses fell back in love with HR this Valentine’s Day

Here, Jonathan Richards, CEO at breatheHR, explores why businesses need to rekindle the flame with their HR department this Valentine's Day.

Human Resources

Salary is no longer enough for candidates

Here, Anna Dickson, product manager, NGA Human Resources, explores what motivates employees, as salary rises fall down the priority list.

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Partner content

Why upgrading your tech regularly will help your business grow

To run an optimal business, you must have optimal tech. We explain why you must upgrade your business technology on a regular basis

Accounting and Finance Software

Desktop vs cloud accounting: What to consider 

What are the key differences between desktop and cloud accounting software, and what should you consider when it comes to choosing a solution for your business

Accounting and Finance Software

Accounting and financial management software: What you need to know 

Fast-growth businesses need a solution that can cope with the demands of an ever-increasing volume of data, transactions, and tasks.

Opinion

Boosting confidence in outsourcing your customer service function to call centres in Africa

CCI Kenya discusses why outsourcing key of your business processes to call centres in Africa may be beneficial