Customer Service

News

Poor customer service is huge bugbear for consumers

More than two thirds of people who endure bad customer service will share their experience with friends and family, according to a study.

PR and Marketing Strategy

Fostering loyalty: Keep your customers coming back to you

Ian Kirk, marketing expert at Opportunity Marketing, looks at what businesses can do to encourage repeat custom.

News

Capita buys Salmat Speech Solutions

The IT services business of Capita has acquired Salmat Speech Solutions' UK operations for an undisclosed amount as it follows up on a busy M&A period.

Growth Planning

Ten ways to retain customers

Here are ten ways to hang on to existing customers in the downturn without having to slash your prices.

Why upgrading your tech regularly will help your business grow

To run an optimal business, you must have optimal tech. We explain why you must upgrade your business technology on a regular basis

Accounting and Finance Software

Desktop vs cloud accounting: What to consider

What are the key differences between desktop and cloud accounting software, and what should you consider when it comes to choosing a solution for your business

Accounting and Finance Software

Accounting and financial management software: What you need to know

Fast-growth businesses need a solution that can cope with the demands of an ever-increasing volume of data, transactions, and tasks.

Opinion

Boosting confidence in outsourcing your customer service function to call centres in Africa

CCI Kenya discusses why outsourcing key of your business processes to call centres in Africa may be beneficial

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