Tag

Customer Service

News

Poor customer service is huge bugbear for consumers

More than two thirds of people who endure bad customer service will share their experience with friends and family, according to a study.

PR and Marketing Strategy

Fostering loyalty: Keep your customers coming back to you

Ian Kirk, marketing expert at Opportunity Marketing, looks at what businesses can do to encourage repeat custom.

News

Capita buys Salmat Speech Solutions

The IT services business of Capita has acquired Salmat Speech Solutions' UK operations for an undisclosed amount as it follows up on a busy M&A period.