Growth Business
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News
More than two thirds of people who endure bad customer service will share their experience with friends and family, according to a study.
PR and Marketing Strategy
Ian Kirk, marketing expert at Opportunity Marketing, looks at what businesses can do to encourage repeat custom.
The IT services business of Capita has acquired Salmat Speech Solutions' UK operations for an undisclosed amount as it follows up on a busy M&A period.
Growth Planning
Here are ten ways to hang on to existing customers in the downturn without having to slash your prices.
