Salmat, which is headquartered in Australia, provides services to customer service operations to improve delivery, reduce costs and enhance security through voice recognition and voice biometrics.
As part of the deal Capita has also entered into an agreement with Salmat which will see the London-based business process outsourcing (BPO) provider to use the ‘advanced product set’ available from the Australian business. Capita says this will create a route to market for the UK and EMEA region.
The acquisition comes as part of Capita’s ongoing investment in contact centres.
Simon Furber, head of unified communications and contact centres for Capita’s IT services business, comments: ‘The acquisition of Salmat Speech Solutions’ UK operation will enable Capita to deliver innovative services to clients seeking to improve the customer experience and operational efficiency in their contact centres.
‘Following the acquisition of Call Centre Technology in 2011, we are continuing to build upon the expertise and capabilities of Capita’s existing telephony and contact centre services.’
In May 2011 Capita completed the acquisitions of Team24 and Call Centre Technology (CCT). Voice telephony business CCT was acquired for £15 million while Team24 was bought for up to £26 million.
Earlier in 2011 Capita purchased fellow BPO provider Right Document Solutions and information management software and services business Talis Information.