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Unified communications

If you liked VoIP, you'll like this.

Technology

Technology

Next big thing: automated call-centres

Along with airport car parks and fake tan, call centres are one of the great ills of the modern world. A company based in Newcastle-upon-Tyne, Artingence, believes it has discovered the antidote.

Technology

Save money with the latest communications technology

New 'unified communications' technologies, such as internet telephony, online white-boarding and 'presence' engines, can offer your business large cost savings

Technology

Email overload

Email is an indispensable part of the modern office, but for those who hate to delete, storing millions of messages can become a headache. We look at how football club Tottenham Hotspur tackled the problem.

Technology

Deduplication

Too much information can really bring your business down. The amount of data stored by businesses may surpass the world’s storage capacity by 2010, claims market research firm IDC.

Technology

Green power

‘It’s not about green as much as it is reducing operating costs,’ says Kevin Klustner, the CEO of energy management specialist Verdiem. ‘The green component is interesting and relevant and topical, but in the end it saves money.’

Technology

Insider security threats: top tips

The recent exposure of insider trading at The Body Shop demonstrates that the greatest security threats to a business can come from within. Martin Baldock, general manager at IT forensics company Data Genetics International, gives his top tips for guarding against the risks.

Technology

Exploding laptops

Hazel Blears made headlines when a laptop containing sensitive files was stolen from her constituency office. Here's how she could have protected the data.

Technology

Insider security threats: top tips

The recent exposure of insider trading at The Body Shop demonstrates that the greatest security threats to a business can come from within. Martin Baldock, general manager at IT forensics company Data Genetics International, gives his top tips for guarding against the risks.

Technology

Exploding laptops

Hazel Blears made headlines when a laptop containing sensitive files was stolen from her constituency office. Here's how she could have protected the data.

Technology

Digital dictation on the move

There are more and more things you can now do on the move, from catching up with your emails to watching TV. Now that most anachronistic of activities, dictating to your secretary, has been brought into the 21st century.

Technology

Getting away from it all

There comes a point when you need to switch off from the world of work and have a little “me time”. Three owner-managers reveal how they kick back and relax.

Technology

VoIP via your mobile

Technology moves quickly and voice over internet protocol (VoIP) is no longer tied to the desktop PC. It’s now possible to make VoIP calls on a handheld device such as a mobile, which saves lugging a laptop around as well as cutting the cost of international calls.

Technology

Desktop virtualisation

One size rarely fits all when it comes to IT, and many businesses are finding they can reduce costs and improve flexibility by adopting desktop virtualisation to bring computing power to their employees.

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