Infographic: here are seven tips to retain your customers despite fierce competition
Close to nine in ten customers will leave a store if they aren’t served promptly, and for retailers, customer service is now a defining element rather than a competitive advantage.
Research from TimeTrade on retail trends of the year reveals that shoppers increasingly demand prompt and personalised service. While retail is moving online en masse, research shows that 87 per cent of consumers ultimately make purchasing decisions based on the touch and feel of products.
ePOSSystemsGuide.co.uk has created a graphic seven-step guide for growing retailers on how to stay up-to-date, attract customers and make them loyal.