UK SMEs unhappy with banks when it comes to foreign exchange

Over half (52%) of SMEs that use a bank for cross-border currency transfers feel their needs are not being met, new research reveals


UK SMEs with their sights set on international expansion – the UK’s next mini-multinationals – are being hindered by poor service, unclear fees and a lack of appropriate products when using banks for international currency transfers, according to new research.

In a study of 1,000 senior decision makers at UK SMEs currently trading internationally, currency expert World First found of those using a bank for their currency transfers, more than half (52%) felt their bank did not understand their FX needs.

Furthermore, 53% of SMEs using a bank admitted to not understanding the charges applied to their international currency transfers, whilst nearly half (49%) stated that their bank fails to offer them a full range of appropriate products to help them manage their FX needs.

Additionally, almost a third (30%) said they did not think their bank acted in their best interests when managing their FX needs.

The research also highlighted the global ambitions of many UK SMEs, with 87% stating that international expansion was one of the best ways to grow their business.

The chasm between the international ambitions of SMEs and the suitability of banks to serve their FX needs was a clear cause for concern in the research.

This is particularly true considering UK SMEs make a total of £78 billion in international transfers annually.

Despite such obvious dissatisfaction, the vast majority (65%) of SMEs surveyed said they still use a bank for their international currency needs, with 49% of these saying that they simply use the same bank that they have their business’s current account with.

The survey findings chime with a recent report by consumer watchdog Which?, which highlighted how consumers are also being charged high fees when using a bank to transfer money abroad.

When comparing costs, eight banks made up the bottom of the list as most expensive, with alternative providers coming top – offering the cheapest rates.

“UK SMEs collectively transfer around £78 billion a year, so there is now a huge responsibility on the industry and policy makers to better educate businesses on the benefits of a well-managed currency strategy,” said Jonathan Quin, CEO of World First. “Not only can a currency strategy offer certainty and security in what is likely to be a volatile year in currency markets, there are also significant cost savings to be had.

“For instance, if all the UK’s SMEs saved just 1% on their annual FX bill, this would amount to a whopping £780 million in total savings.”


Alan Dobie

Alan Dobie

Alan Dobie was assistant editor at Vitesse Media Plc before moving on to a content producer role at Reed Business Information. He has over 17 years of experience in the publishing industry and has held...

Related Topics