London headquartered appointment booking platform, BookingBug, has grown ten-fold through international markets

Conflating a number of recent customer relationship surveys, around 83 per cent of UK businesses believe that their customers are the biggest driving force of change.  BookingBug banks on this business priority, and since its launch in 2008, has grown revenue by 1074 per cent.

The company works with retail brands like John Lewis, Marks and Spencer and Mothercare, and is now seeing dramatic growth across banking and telecoms sectors, working with customers including The Co-operative Bank, EE and Three UK.

“In a world built on connections, a purely transactional relationship is no longer good enough. Companies have to truly understand their customers, online and off, then give them an experience worth leaving the house for,” BookingBug founder, Glenn Shoosmith, said.

“We don’t feel like outsiders or the underdog anymore. We aren’t persuading anyone to take a risk on a relatively new option. BookingBug has become the de facto standard across retail, banking and telecoms and it doesn’t stop there. Any business that deals with people needs to understand that closer connections lead to long-term loyalty.”

Demand for BookingBug’s services over the last four years has grown revenue by 1074 per cent. To tackle this growing demand, BookingBug has opened a new global headquarters in London, new offices in Los Angeles and Boston and is hiring to expand its team in Australia. The company has also built a global network of technology and SI partners including Salesforce, Oracle and Deloitte.