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Customer experience

PR and Marketing Strategy

Why high-growth companies struggle with customer experience

Mike Hughes, MD of customer management consultancy, PeopleTECH, on how high-growth businesses can avoid delivering a bad customer experience.

PR and Marketing Strategy

Customer value over shareholder value

In an age when long-term success outweighs short-term wins, Market Research Society CEO Jane Frost analyses what business need to be looking for when it comes to gauging customer opinion.

PR and Marketing Strategy

You need personnel dedicated to improving customer experience across the organisation

Real-time communications are changing how companies and customers interact. We report on strategies for keeping brand experiences positive.

News

Market Force eyes-up Europe

Retail Eyes, a UK 'customer experience improvement agency', has been bought out by Market Force Information for an undisclosed amount.

Entrepreneurs

How Tesco is Winning Customer Loyalty

The book: Scoring Points - How Tesco is Winning Customer Loyalty, by Clive Humby, Terry Hunt and Tim Phillips

Recommended Content

Partner content

Why upgrading your tech regularly will help your business grow

To run an optimal business, you must have optimal tech. We explain why you must upgrade your business technology on a regular basis

Accounting and Finance Software

Desktop vs cloud accounting: What to consider 

What are the key differences between desktop and cloud accounting software, and what should you consider when it comes to choosing a solution for your business

Accounting and Finance Software

Accounting and financial management software: What you need to know 

Fast-growth businesses need a solution that can cope with the demands of an ever-increasing volume of data, transactions, and tasks.

Opinion

Boosting confidence in outsourcing your customer service function to call centres in Africa

CCI Kenya discusses why outsourcing key of your business processes to call centres in Africa may be beneficial