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Now is the time for true personalised engagement with customers

Productivity is all over the media as the biggest challenge for UK business: but are people missing a trick by not pinning down their customer engagement?

News

News

Mid-market space set for wave of 'pressurised sales'

Many SME leaders report higher level of investment interest: But three in ten SME business leaders feel pressure to sell business rather than upscale.

News

Chuka Umunna: British business has ‘bad attitude’ towards failure

Shadow business secretary says all failure in business shouldn’t lead to ‘black mark’ for entrepreneurs.

News

Two-thirds of entrepreneurs to be driven out of London by spiralling costs

Sharp rises in both housing prices and operating costs could spell trouble for ‘Silicon Roundabout’ as tech start-ups especially affected.

News

Marketing, training or NPD: What is the best way to grow your business?

Kevin Uphill, Chairman of commercial business sales and mergers & acquisitions consultancy, Avondale, discusses the balance between investment focused on immediate results compared to longer-term business benefits through staff training and middle management retention.

News

Eight out of ten managers admit taking credit for employees’ work

Workers warned to be cautious about expressing ideas without proof that they dreamt them up.

News

Workers feel ‘mobile guilt’ over both personal and work calls

Taking work calls at home and personal calls at work both cause anxiety for Gen M workers.

News

The EC vs Google: A lesson for all businesses great and small

The recent heavyweight legal fight between the European Commission and Google has thrown up a lot of questions around competition law...

News

Workers feel ‘mobile guilt’ over both personal and work calls

Taking work calls at home and personal calls at work both cause anxiety for Gen M workers.

News

The EC vs Google: A lesson for all businesses great and small

The recent heavyweight legal fight between the European Commission and Google has thrown up a lot of questions around competition law...

News

Ambitious female business owners shun ‘entrepreneur’ label

Word seen as too ‘masculine’ and ‘blokey’: But women prove just as ambitious as men – often more – in business.

News

Cloud services company Appirio in $35m funding boost

Successful Series E funding round and new ex-Amazon CTO for global services business.

News

Brain training app Peak wins $7m in Series A funding round

Latest investment takes total funding to $10m since app’s launch last year.

News

Small is beautiful – new legislation shows increasing influence of SMEs

Small has never been so big.

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Opinion

Boosting confidence in outsourcing your customer service function to call centres in Africa

CCI Kenya discusses why outsourcing key of your business processes to call centres in Africa may be beneficial