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Technology

Unified communications

If you liked VoIP, you'll like this.

Technology

Technology

Next big thing: automated call-centres

Along with airport car parks and fake tan, call centres are one of the great ills of the modern world. A company based in Newcastle-upon-Tyne, Artingence, believes it has discovered the antidote.

Technology

Save money with the latest communications technology

New 'unified communications' technologies, such as internet telephony, online white-boarding and 'presence' engines, can offer your business large cost savings.

Technology

Deduplication

Too much information can really bring your business down. The amount of data stored by businesses may surpass the world’s storage capacity by 2010, claims market research firm IDC.

Technology

Green power

It's not about green as much as it is reducing operating costs, says Kevin Klustner, the CEO of energy management specialist Verdiem.

Technology

Insider security threats: top tips

The recent exposure of insider trading at The Body Shop demonstrates that the greatest security threats to a business can come from within.

Technology

Exploding laptops

Hazel Blears made headlines when a laptop containing sensitive files was stolen from her constituency office. Here's how she could have protected the data.

Technology

Getting away from it all

There comes a point when you need to switch off from the world of work and have a little “me time”. Three owner-managers reveal how they kick back and relax.

Technology

Exploding laptops

Hazel Blears made headlines when a laptop containing sensitive files was stolen from her constituency office. Here's how she could have protected the data.

Technology

Getting away from it all

There comes a point when you need to switch off from the world of work and have a little “me time”. Three owner-managers reveal how they kick back and relax.

Technology

VoIP via your mobile

Technology moves quickly and voice over internet protocol (VoIP) is no longer tied to the desktop PC. It's now possible to make VoIP calls on a handheld device such as a mobile, which saves lugging a laptop around as well as cutting the cost of international calls.

Technology

Car-sharing: the benefits

It may be the adult equivalent of the school bus, but there are practical benefits to car sharing that may make it an attractive prospect for your business.

Technology

Trailer park stash

Data centres are considered the preserve of a large enterprise that has the scale to justify such a costly piece of high-tech real estate, with specialist power supplies, reinforced flooring, and air and temperature controls.

Technology

Vodafone’s 7.2 USB Stick

If you are looking to reduce downtime when travelling between meetings, but haven’t got your fingers around using a Blackberry keyboard yet, this could be the answer.

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Opinion

Boosting confidence in outsourcing your customer service function to call centres in Africa

CCI Kenya discusses why outsourcing key of your business processes to call centres in Africa may be beneficial