Capita makes double deal swoop

London-based business process outsourcing (BPO) providers The Capita Group has secured a double acquisition with the purchases of Team24 and Call Centre Technology (CCT).

Voice telephony and customer contact centre business CCT has been bought for £15 million. The purchase will add ‘valuable expertise and capabilities’ to Capita’s existing telephony services. Clients of CCT include directory enquiries company 118 The Number, Strathclyde Police and Travelport.

Team24, a healthcare recruitment firm, has been acquired for an initial cost of £24 million, with a subsequent £2 million payable on Team24’s profit performance in the year to date 31 March 2012.

The deals come on the back of Capita’s recent acquisitions of fellow BPO provider Right Document Solutions, and information management software and services business Talis Information.

Commenting on the Team 24 buy, Paul Pindar, chief executive of The Capita Group says: ‘Healthcare resourcing is a growth market with demand for doctors and nurses increasing in-line with the ageing population and Government’s focus on primary care, increased opening hours for GP surgeries and new services through NHS direct.’

Pindar explains that the acquisition will allow Capita to provide services to the Healthcare resourcing market while also complementing services already offered by Capita to the public and private healthcare sectors.

Team24 had reported pro forma operating profits of £4.2 million for the year to date 31 March 2011, following a turnover of £32.7 million.

Speaking on the Call Centre Technology deal, Pindar comments: ‘Our core outsourcing contracts are increasingly encompassing the customer contact interface and therefore, we are keen to enhance our capabilities and resource in this area.

‘This acquisition will be integrated with our current expertise in this area and will enable us to provide enhanced services to existing and new clients, as well as generating savings across the Group.’

Operating profits for CCT were reported as £1.7 million for year to date 30 June 2010 and a turnover of £18.7 million.

Todd Cardy

Todd Cardy

Todd was Editor of between 2010 and 2011 as well as being responsible for publishing our digital and printed magazines focusing on private equity and venture capital.

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