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Empathy not apathy: the key to a successful business
Traditionally, empathy didn’t really have a place in business. The pursuit of profits was paramount, with the office of the past an environment where compassion and an understanding point of view had no place. However, times have changed, writes Nick Peart, marketing director EMEA at Zendesk|Traditionally, empathy didn’t really have a place in business. The pursuit of profits was paramount, with the office of the past an environment where compassion and an understanding point of view had no place. However, times have changed, writes Nick Peart, marketing director EMEA at Zendesk